At Palombrre by Palak, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have a clear and transparent refund policy in place to ensure your satisfaction.

Eligibility for Refunds

We offer refunds on eligible products within 30 days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products, such as intimate wear and personalized items, are not eligible for refunds due to hygiene and customization reasons.

Initiating a Refund

If you believe that your purchase is eligible for a refund, please contact our customer support team within the specified timeframe. Our team will guide you through the refund process and provide you with the necessary instructions. Please note that you may be required to provide proof of purchase, such as an order number or receipt, to initiate the refund.

Refund Process

Once your refund request is approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider.

Thank you for choosing Palombrre by Palak. We appreciate your trust in our brand and look forward to serving you again in the future.